ADA Demand Letters and Settlements: Lessons Learned

Original Presentation Date: June 2, 2016

Over the last 20 years, litigation in the area of the Americans with Disabilities Act (ADA) as applied to the Internet has drastically increased. The U.S. Department of Justice has stepped up active enforcement of websites as a matter of ADA enforcement and is actively pursuing ADA litigation against web-based businesses.

SSB has a long history of experience working with counsel as a technical expert in settlements as well as working directly with design, development, quality assurance, and product management teams to implement the requirements of settlements. This presentation looks at the lessons we’ve learned along the way to avoid pitfalls and have a successful accessibility program.

Key topics include:

  • Where Things Stand - Legal, Enforcement and Regulatory Status
  • Dealing with Demand Letters & Litigation
  • Sample Settlement Language (and Language to Avoid or Clarify)

ADA Demand Letters and
Settlements- Lessons Learned

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